Patient Information
We feel very strongly that the consultation forms a large part of a patient’s therapeutic journey, therefore we do not conduct consultations or answer clinical queries by email. Email communication is reserved for clarification of appointments reinforcement/clarification of prescribing advice.
Quick questions and queries can be answered in between appointments by booking a phone call at a cost of £45. For complicated issues you may be advised or request to move your follow appointment to an earlier date to discuss your care.
Prescriptions issued outside of a consultation incur a fee of £35.
There is a fee of £35 for prescriptions generated outside appointments. Please allow 5 working days for prescription requests to be completed. Email confirmation will be sent once actioned.
If you have any relevant blood tests, summary letters, clinic letters, scans and consultant letters from other providers please upload them and they will be attached to your medical records we hold for you.
It is important you notify us quickly of any changes to your medical history, medications, allergies or healthcare providers so we can review this in the context of the care we provide. Update medical history, allergy status, medications or healthcare provider information.
Before each appointment please complete a symptom survey so we can monitor your symptoms and plan of care.
A letter to your GP will be written within 7 days following your appointment.
We are environmentally and security conscious and therefore will request your GP’s email address. If you are unable to provide this, we will ask you to print off your copy and hand it into your surgery. We will not be posting letters moving forward.
It is out of our control how long it takes the GP to action the letter and consultation. Some GPs will action it very quickly, whilst others can take up to 6-8 weeks. You are of course able to contact your GP to try and chase a response. However, we cannot do this for you.
Booklets & Fact sheets
- Breast Cancer Myths & Risks
- Estrogen in patches, gels or sprays
- Micronised Progesterone or Utrogestan®
- Oestrogen Booklet
- Pelvic Floor Health During The Menopause
- Progesterone Booklet
- Testosterone Booklet
- The Mirena Coil or Intrauterine System (IUS)
- Urinary tract infections (UTIs) and cystitis
- Vaginal Dryness
- Vaginal Health Booklet
Videos
- The silent problem: vaginal dryness
- Vaginal Dryness and Menopause Related Urinary Symptoms
- Vaginal dryness with Jane Lewis
- Your Utrogestan questions answered by Dr Sarah Ball
- How to apply Androfeme testosterone cream
- Breast Cancer and Menopause
- How the US Government and The Media Conspired to convince women that HRT was dangerous.
- HRT and breast cancer
- Taking HRT Forever
- Oestrogen Matters
- Osteoporosis and bone health
- Busting myths around HRT
- Trying to right 20 years of misinformation and hysteria about HRT – Professor Rob Langer
Podcasts
- The Benefits of Body Identical Progesterone – Professor James Simon
- Taking oestrogen through the skin with patches or gels
- Testosterone: not just icing on the cake with Rachel Dawber
- Testosterone: the forgotten hormone with Professor Isaac Manyonda
- Testosterone: why can’t we have our own hormone back? With Dr Zoe Hodson
Prescriptions
Prescriptions are sent via our medical records system directly to the selected pharmacy. Your clinician will have agreed which pharmacy to use during your consultation. The pharmacist will already have a copy of your prescription.
Independent Pharmacy (Online pharmacy)
If your prescription has been sent to the Independent Pharmacy you can contact them and arrange payment and delivery. Free delivery over £40.Independent pharmacy will leave in a safe place for delivery.
T: 0333 220 0519
E: support@theindependentpharmacy.co.uk
If you have a 3 or 6 month prescription you can choose if you want to order one, three or 6 months supply.
- Evorel (8 Patches a month)
- Estradot (8 Patches a month)
- Sandrena (28 sachets) 0.5mg.
- Sandrena (28 sachets) 1mg.
- Vagifem (24 tablets).
You will use more in the first month for the first 2 weeks using it daily and then it will be twice a week after that. You can request a vaginal applicator with your order if needed. - Utrogestan (30 capsules)
- Androfemme – 1 tube lasts 100 days ( 3month+)
Pharmacierge (Online pharmacy)
T: 0207 631 1269
E: pharmacist@pharmacierge.com
Requires signature for delivery.
Paydens Pharmacy, Bridge Kent- collection only
16 High Street, Bridge, Kent, CT4 5JZ
T: 01227 831008
- There is a £40 phlebotomy charge payable in store at Superdrug.
- The cost of your blood tests will be invoiced to you via email from Minter et al.
- Book an appointment online at your local Superdrug here Please select the option: Venous sample collection > Phlebotomy – To Pay In Store
- Or book by phone on 03333 111 007, the lab name is TDL and you need ‘Pay in Store’
- Please remember to take your photo identification (Passport/ driving licence) with you.
- The costs of your blood tests will be invoiced via Minter et Al by email.
- There is a £45 phlebotomy charge and the cost of your blood tests will be invoiced to you via email.
- You can attend anytime between- 0700-1900 Monday to Friday, Saturday 0700-1300.
- No appointment needed.
- You will need to bring either a driving licence or passport and the request form only, which will be emailed separately.
- The costs of your blood tests will be invoiced via Minter et Al by email.
- The £50 phlebotomy fee will be charged via Minter et Al invoicing with the cost of your blood tests.
Your vaginal swab may only contain two swabs from lab, please use both.
We strive to continually review and improve our services. We would really appreciate your anonymous feed back on our services.
Nurse feedback for Hormone Health Clinic – The survey takes just 90 seconds and is mobile friendly- https://feedback.minteretal.com/nurse
We really appreciate patient journeys being written in your words. We will always anonymise information. They are so helpful in teaching, talks and engagement work we do. Women will often see themselves and identify with the patient journeys which will help signpost them to more support and help. If you would like to write any thoughts down on paper please do email this to nurse@minteretal.com.
