Patient Information

We feel very strongly that the consultation forms a large part of a patient’s therapeutic journey, therefore we do not conduct consultations or answer clinical queries by email.  Email communication is reserved for clarification of appointments reinforcement/clarification of prescribing advice.

Quick questions and queries can be answered in between appointments by booking a phone call at a cost of £45.  For complicated issues you may be advised or request to move your follow appointment to an earlier date to discuss your care.  

Prescriptions issued outside of a consultation incur a fee of £35.

Contact information
T:0333 242 3182

There is a fee of £35 for prescriptions generated outside appointments.  Please allow 5 working days for prescription requests to be completed.  Email confirmation will be sent once actioned.

» Repeat prescription Requests

If you have any relevant blood tests, summary letters, clinic letters, scans and consultant letters from other providers please upload them and they will be attached to your medical records we hold for you. 

» Upload Documents

It is important you notify us quickly of any changes to your medical history, medications, allergies or healthcare providers so we can review this in the context of the care we provide. Update medical history, allergy status, medications or healthcare provider information.

» Update medical information

Before each appointment please complete a symptom survey so we can monitor your symptoms and plan of care.

» Symptom survey

A letter to your GP will be written within 7 days following your appointment.

We are environmentally and security conscious and therefore will request your GP’s email address.  If you are unable to provide this, we will ask you to print off your copy and hand it into your surgery.  We will not be posting letters moving forward.

​It is out of our control how long it takes the GP to action the letter and consultation.  Some GPs will action it very quickly, whilst others can take up to 6-8 weeks.  You are of course able to contact your GP to try and chase a response.  However, we cannot do this for you.

» Update GP informatoin


Prescriptions are sent via our medical records system directly to the selected pharmacy.  Your clinician will have agreed which pharmacy to use during your consultation.  The pharmacist will already have a copy of your prescription.


Independent Pharmacy (Online pharmacy)

If your prescription has been sent to the Independent Pharmacy you can contact them and arrange payment and delivery. Free delivery over £40.Independent pharmacy will leave in a safe place for delivery. 

T: 0333 220 0519

If you have a 3 or 6 month prescription you can choose if you want to order one, three or 6 months supply.


Pharmacierge (Online pharmacy)
T: 0207 631 1269
​Requires signature for delivery. 


Paydens Pharmacy, Bridge Kent- collection only 
1​6 High Street, Bridge, Kent, CT4 5JZ
​T: 01227 831008

Pathology Services Please be aware there are different processes depending on which partholgy service you have chosen in your appointment. ​If you need to change the selected service please book an appointment – Laboratory tests, to organise the correct forms and services. Order pathology tests by emailing TDL at Superdrug The request form will be sent to the lab by your clinician.  The lab will post a pack to you on the next working day.  The pack contains the request form, correct blood bottles and blood test taking kit that you need to take with you to the Superdrug Nurse Clinic. The nurse at the clinic will take your blood tests.   The pack comes with pre-paid tracked postage for you to post in any priority post box.  Please take note of the tracking numbers on the return postage pack and email the tracking number details with the date you sent your sample to
  • ​There is a £40 phlebotomy charge payable in store at Superdrug.
  • The cost of your blood tests will be invoiced to you via email from Minter et al.
  • Book an appointment online at your local Superdrug here Please select the option: Venous sample collection > Phlebotomy – To Pay In Store
  • Or book by phone on 03333 111 007, the lab name is TDL and you need ‘Pay in Store’
  • Please remember to take your photo identification (Passport/ driving licence) with you.​
  • ​The costs of your blood tests will be invoiced via Minter et Al by email.
Please consider the day you take and send your tests.  The tests need to be posted in a Priority post box Do not post samples on a Friday or weekend as the postal delay may mean that samples that cannot be processed. TDL – 76 Wimpole Street, London, W1G 9RT
  • There is a £45 phlebotomy charge and the cost of your blood tests will be invoiced to you via email.​
  • You can attend anytime between- 0700-1900 Monday to Friday, Saturday 0700-1300.
  • ​No appointment needed.
  • You will need to bring either a driving licence or passport and the request form only, which will be emailed separately.
  • ​The costs of your blood tests will be invoiced via Minter et Al by email.
Home visit nurse service with MSS If your blood tests were requested with the home visit nurse service MSS will be in contact with you to arrange a suitable date and time for the nurse to take your blood tests. Text messages will come from a company called Inuvi
  • The £50 phlebotomy fee will be charged via Minter et Al invoicing with the cost of your blood tests.
For any issues please Telephone – 0118-403 2414 or email – Results Once your blood tests have been processed we will send a copy with a note on the results via the portal and discuss these at your next appointment if all is well. ​If you would like to discuss results sooner you can also book an appointment using this link. This booking slot is for the team to request your blood tests and take payment.  You will make your appointment arrangements with Superdrug or the home-visit nurse separately.

Your vaginal swab may only contain two swabs from lab, please use both. 

How to perform a urine sample

How to perform a vaginal swap

We strive to continually review and improve our services.  We would really appreciate your anonymous feed back on our services.  

Nurse feedback for Hormone Health Clinic – The survey takes just 90 seconds and is mobile friendly-

We really appreciate patient journeys being written in your words.  We will always anonymise information.  They are so helpful in teaching, talks and engagement work we do.  Women will often see themselves and identify with the patient journeys  which will help signpost them to more support and help.  If you would like to write any thoughts down on paper please do email this to