Virtual Clinic - Patient Information

Our patient information page containing useful links and resources for all current patients.

Pathology Services

Home visit nurse service 

If your blood tests were requested with the home visit nurse service will be in contact with you to arrange a suitable date and time for the nurse to take your blood tests. The phlebotomy fee will be charged via Minter et al invoicing with the cost of your blood tests.

London walk in clinic

We have a walk in clinic in Wimpole street for blood tests at 75 Wimpole Street, W1G 9RT.  Bond Street/ Oxford Circus/ Baker Street tube walking distance. 

Opening hours 7am- 7pm Monday to Friday and 7am -1pm Saturday. 

It is important you notify us quickly of any changes to your medical history, medications, allergies or healthcare providers so we can review this in the context of the care we provide. Update medical history, allergy status, medications or healthcare provider information.

» Update medical information

A letter to your GP will be written within 7 days following your appointment.

We are environmentally and security conscious and therefore will request your GP’s email address.  If you are unable to provide this, we will ask you to print off your copy and hand it into your surgery.  We will not be posting letters moving forward.

​It is out of our control how long it takes the GP to action the letter and consultation.  Some GPs will action it very quickly, whilst others can take up to 6-8 weeks.  You are of course able to contact your GP to try and chase a response.  However, we cannot do this for you.

» Update GP informatoin

We strive to continually review and improve our services.  We would really appreciate your anonymous feed back on our services.  

Nurse feedback for Hormone Health Clinic – The survey takes just 90 seconds and is mobile friendly-

We really appreciate patient journeys being written in your words.  We will always anonymise information.  They are so helpful in teaching, talks and engagement work we do.  Women will often see themselves and identify with the patient journeys  which will help signpost them to more support and help.  If you would like to write any thoughts down on paper please do email this to


Prescriptions are sent via our medical records system directly to the selected pharmacy.  Your clinician will have agreed which pharmacy to use during your consultation.  The pharmacist will already have a copy of your prescription.


Independent Pharmacy (Online pharmacy)

If your prescription has been sent to the Independent Pharmacy you can contact them and arrange payment and delivery. Free delivery over £40.Independent pharmacy will leave in a safe place for delivery. 

T: 0333 220 0519

If you have a 3 or 6 month prescription you can choose if you want to order one, three or 6 months supply.


Pharmacierge (Online pharmacy)
T: 0207 631 1269
Requires signature for delivery. 


Paydens Pharmacy, Bridge Kent- collection only 
16 High Street, Bridge, Kent, CT4 5JZ
T: 01227 831008

When you are issued a prescription in clinic it will be on a private prescription initially so you can get started on your regime.  

Once you have started on your HRT or settled on your dose you can make an appointment with your GP and ask them to continue prescribing your HRT on an NHS prescription.  Each time you have an appointment we share a copy of your GP letter with you and your GP that will provide further information on your care to date.  Once your GP has initiated your prescription you can continue your medications on an NHS prescription.  There are now HRT certificates available to reduce the costs of your prescriptions.

HRT PPC is a newly launched certificate that will help people in England who are experiencing symptoms of menopause to access and save money on medicines.  For a one-off payment of £19.30, patients will be able to order and collect as many HRT medicines as they need for 12 months. The certificate is equivalent to the cost of 2 single prescriptions.  A variety of HRT treatments are covered by the HRT PCC.  You can find the full list of qualifying medicines on the website

Although eligible patients can save on HRT medicines using the HRT PPC, they will still be expected to pay prescription charges for non-HRT medicines. However, if you are regularly prescribed a non-HRT medicine alongside an HRT treatment, you could still benefit from the cost savings that come with an HRT PPC. This is because the overall cost of your HRT medicines will be reduced.  Your pharmacist may ask you to get two separate prescriptions from your GP so that they can correctly dispense your medicines to you.

Alternatively, they might dispense your HRT and non-HRT medicines at the same time. If they do, they will charge for all items and fill out a refund form for the HRT item. Any refunds you are eligible for must be claimed within 3 months of buying your prescription items.

When you’re ready to collect your NHS prescription, show your pharmacist your PPC. They’ll accept either a digital or paper copy..  They’ll also ask you to fill out an exemption declaration.

Your HRT PPC will last for 12 months.

If we discussed testosterone, we will have discussed that Androfeme is currently available on a private prescription but male preparations of testosterone are available on an NHS prescription.

If you prefer the convenience of private prescriptions these can also be set up on a yearly repeat for you with the hospital pharmacy or one of our online pharmacies. Example prices are available here 

We feel very strongly that the consultation forms a large part of a patient’s therapeutic journey, therefore we do not conduct consultations or answer clinical queries by email.  Email communication is reserved for clarification of appointments reinforcement/clarification of prescribing advice.

Quick questions and queries can be answered in between appointments by booking a phone call at a cost of £45.  For complicated issues you may be advised or request to move your follow appointment to an earlier date to discuss your care.  

Prescriptions issued outside of a consultation incur a fee of £35.

Contact information
T:0333 242 3182

There is a fee of £35 for prescriptions generated outside appointments.  Please allow 5 working days for prescription requests to be completed.  Email confirmation will be sent once actioned.

» Repeat prescription Requests

Before each appointment please complete a symptom survey so we can monitor your symptoms and plan of care.

» Symptom survey

We also have a symptom tracker to help you keep a track, and rate your symptoms on a daily basis. Try to treat each day separately without considering your symptoms from the day before. You may find it helpful to cover the previous day with a piece of paper.

» Symptom Tracker

If you have any relevant blood tests, summary letters, clinic letters, scans and consultant letters from other providers please upload them and they will be attached to your medical records we hold for you. 

» Upload Documents

Your vaginal swab may only contain two swabs from lab, please use both. 

How to perform a urine sample

How to perform a vaginal swap

Book Follow-up Consultations or Annual Reviews with Beth.

Please phone 0333 242 3182 for consultations with Lexie or Dr Colinette Margerison.